Frequently Asked Questions:

“What should I do if…”

Please note that Scholastic Standing Committee (SSC) and Honor Code are now part of the Engineering Center for Academic Success

COVID-19 Questions

Q: Where can I find the latest University of Michigan information and resources on COVID-19?
A: The most updated University-related information and resources on COVID-19 can be found here

Q: What to do if I am sick?
A: If you are a student and you suspect you may have COVID-19 please call your health care provider or the University Health Services (UHS- 734-764-8320) to consult with someone about your symptoms and determine next steps for your care. It is recommended that you first call ahead and tell them that you have or may have COVID-19. This will help the healthcare provider’s office take steps to keep other people from getting infected or exposed. If you have a life-threatening emergency, please dial 911.

CDC has a comprehensive website that includes guidelines on what to do if you’re sick.

Q: Where else can I get comprehensive information on COVID-19?
A: The CDC has a comprehensive website with regularly updated information on their website.
There are many sub-links including:
CDC recommendations on managing stress during COVID-19
CDC general guidelines on how to protect yourself
Guidelines on what to do if you’re sick

Q: Is there other local information available on COVID-19, including updated number of cases in Washtenaw?
A: Washtenaw County Health Department COVID-19 information

Q: I’m stressed about the COVID-19. What resources are available?
A: CAPS is available for students to access.

CDC recommendations on managing stress during COVID-19

This U-M health blog offers ideas on what you can do to help your community

I’m sick and need to miss class.

  • All enrolled students may utilize the University Health Services for medical issues
  • Contact your instructor directly to ask about the possibility of making up missed assignments/attendance
  • Faculty may have specific policies around missed work/exams. Please refer to the faculty and the syllabus of the course for clarification
  • If you will be needing to miss class for an extended period of time and/or you are having difficulty connecting with your instructors, contact your academic advisor/department and the CARE Center to discuss your potential next steps
  • The CARE Center can assist in providing academic notification to faculty on behalf of students

I’m not doing as well in my classes as I would like.

  • Make an appointment to talk with your academic or department advisor about your options
  • Utilize the offered office hours for each class
  • Check out tutoring/other academic resources
  • If you are currently on probation or recently reinstated, please contact the Scholastic Standing Committee (SSC) at sscresponse@umich.edu
  • Request an appointment with the CARE Center to discuss utilizing resources

When are the deadlines for withdrawals and how may they impact me?

  • All students are encouraged to consult with their academic advisor or department before withdrawing from classes or the term
  • The deadlines for withdrawals during the semester and fees associated with these deadlines can be found here
  • Full or partial withdrawals from the term may impact you differently. Some examples include, but are not limited to:
    • Financial aid– Please speak with a financial aid advisor or your graduate coordinator to discuss your options
    • Housing-Please speak to the Housing Information Office (for on-campus) to discuss your options
    • Visa status– Please speak to an International Center advisor to discuss your options
    • Academic standing
      • If you are an undergraduate student that has recently been reinstated, please consult the Scholastic Standing Committee at sscresponse@umich.edu before withdrawing
      • If you are a graduate student, please consult with your graduate coordinator before withdrawing
  • If you are looking to request an incomplete, you must first talk to your instructors. Your instructor is the one to determine whether or not an incomplete is possible in a class, as well as the timeline for completing the work. Once your instructor has agreed on an incomplete, you will work with them on the criteria and deadlines to complete your coursework.  All students are encouraged to consult with their academic advisor or department before requesting an incomplete
    • Please note the guidelines for taking an incomplete for LSA and Engineering
  • If you would like further assistance, you can request an appointment with the CARE Center to discuss your options

I failed my first exam(s).

Consider utilizing the following resources to determine what to do next:

  • Your academic advisor or department
  • Office hours/contact with your course instructor
  • Tutoring/other academic resources
  • If you need to withdraw from a class or the term, please find the important deadlines to do so here
  • Request an appointment with the CARE Center

I have a grade grievance.

  • If there is justification to question the accuracy of an assigned grade, the student should first pursue the matter with the instructor. The responsibility for the assignment of grades is primarily that of the instructor and should be settled between the student and instructor whenever possible. Further pursuit of a grade grievance should be addressed with the instructor’s Department Chair. The final appeal at the College level is by petition to the Associate Dean for Undergraduate Education or the Associate Dean for Graduate Education. For more information on this process, please visit the Bulletin’s grades and scholastic standing page here
  • If you would like further assistance, you can request an appointment with the CARE Center or your academic or department advisor to discuss your options

I am experiencing a mental health crisis.

  • If it is a non-emergency, contact CAPS or local therapist to make an appointment
  • If it is an emergency, contact Psychiatric Emergency Services at (734) 936-5900 or 911
  • If this crisis has impacted your classes, you can request an appointment with the CARE Center or your academic advisor/department to discuss resources and academic options

I am experiencing a crisis (e.g. illness/death of family member, hospitalization, or a personal crisis).

  • If you feel comfortable, contact your academic advisor or department representative
  • For additional support, you can request an appointment with the CARE Center or the Dean of Students Office to discuss resources and next steps

I am seeking long-term mental health resources.

  • You can begin with an appointment with CAPS (free for currently enrolled students) or contact CAPS for referral of care to a local therapist
  • You can also check out the UM Community Provider Database to find a local therapist based on your health insurance
  • You can also request an appointment with the CARE Center to discuss options

I am a graduate student looking to take a leave of absence (LOA).

  • You can begin by contacting the CARE Center and your department to discuss details around a leave of absence
  • You may find more information about taking a Leave of Absence through Rackham’s resources below:

I need health insurance.

I am experiencing financial hardship.

I am an international student with questions about my visa or other concerns.

I have ADHD/anxiety/or another health concern and would like to know what accommodation options are available to me.

  • Contact the Services for Students with Disabilities office to be set up with an appointment
  • Alternatively, you can request an appointment with the CARE Center to discuss the SSD registration process and get you connected
    • Verification forms to prepare for your appointment can be found here

If you would like additional resources or have questions that are not listed above, you can always contact our office for more guidance or request an appointment to speak with someone!