Office of Student Support and Accountability – College of Engineering

129 Chrysler Center
2121 Bonisteel Blvd
Ann Arbor, MI 48109
8 AM -12 PM; 1 PM-5 PM, Mon. – Fri

The Office of Student Support and Accountability (OSSA) is the central place for College of Engineering students, parents, faculty, and staff to seek assistance in navigating the complex issues of campus life. This may include: receiving support, evaluating individual needs and reviewing options for problem solving, and learning about available resources for a student struggling with a challenge or unmet need. OSSA staff members provide developmentally appropriate assistance to individual students and student communities who are experiencing life situations that pose a barrier to taking full advantage of their Michigan experience. We assist students as they integrate the rich array of available resources to help problem solve concerns and enrich their student life.

The OSSA staff members possess an effective understanding of University policies, procedures, and community life and can work with individual students, student groups, parents, staff, and faculty to address conflicts, eliminate barriers impacting a student’s pursuit of educational and personal goals, and identify and connect with campus and community resources that promote restoration and success. Staff members work cooperatively with students to identify and plan strategies to address areas of concern or unmet needs and to affect problem resolution.

Office of Conflict Resolution (OSCR)

100 Student Activities Building
515 East Jefferson
Ann Arbor, MI 48109-1316
8 AM – 5 PM, Mon. – Fri.
(734) 936-6308

The Office of Student Conflict Resolution promotes a safe and scholarly community in which students navigate conflict in a peaceful, socially just, and self-reflexive manner.  OSCR offers a spectrum of conflict resolution pathways that are educationally focused, student-driven, community owned, and restorative in nature, which are adaptable to meet the needs of individuals experiencing conflict. 

Consultations may take place in person or over the phone, and may be scheduled in advance or requested on a “drop in” basis.  Consultations are meant to provide people with information and to empower them with multiple options to respond to a conflict.  Meeting with OSCR does not obligate you to submit a complaint, participate in the resolution process, or discuss the details of your conflict.

OSCR also has resources available online that may help if you want to simply use resources without consultation. Please visit here for more tips and suggestions.